OUR SALON POLICIES

PATCH TESTS

Your health and safety is our main priority at Radiance, therefore it is imperative to carry out patch tests prior to the following treatments:

Microblading | LVL Lash Lifts | Lash and Brow Tinting | HD Brows | Skin Peels

This ensures you are not likely to have a reaction and complies with our insurance policy. Under no circumstances can we provide the above treatments without a patch test.

ADULT ONLY

Our aim is to always ensure optimum comfort and relaxation for all of our guests. As much as we love our little ones unfortunately, the salon is not the place for them, with hazardous equipment and tools it is not a safe environment and therefore we can not accommodate children under 10 in salon.

CANCELLATIONS

Your time is precious, when you book an appointment at Radiance that time is held especially for you. If you cannot make your appointment we respectfully request 24 hours notice allowing us to offer your booking to another guest. If we receive less than 24 hours notice a charge will be made for the treatment time reserved.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities.

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you, including
  • Identity Data includes first name, last name, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and any third parties (if applicable) and your communication preferences.

Online bookings

We use PHOREST to take your online bookings for treatments. Below you can read what personal information is required by PHOREST.

The following privacy notice outlines how nDevor Systems Ltd T/A Phorest (‘we’ or ‘us’ or ‘our’) gathers, processes, and protects personal data, stored on behalf of Data Controllers . Phorest is a software company that provides services including provision of software to salons and other businesses to manage their business, online booking services and SMS delivery. The following privacy notice refers to the processing of personal data for online bookings.

The data protection officer for the organisation is Garrett Ahern. You can contact the data protection officer by sending an email to gdprdpo@phorest.com or writing to Data Protection Officer, Phorest, 9 Anglesea Row, Dublin 7, Ireland.

We take your privacy seriously and will never sell or rent your personal data to any third-party. We need to obtain and process your personal data to provide you with our software, services and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice. Personal data is provided to us through Phorest’s online booking software

Your personal data is collected and processed for the following purposes:

  • Contact Details
  • In the performance of a contract to complete appointment booking payments through our software.
  • Payment details
  • As part of our legal obligation for accounting and tax purposes.
  • Rights of the individual
  • The individual holds a number of rights in relation to the personal information that we hold on them, which includes:
  • The right to access what personal data we hold about the individual.
  • The right to be informed of how we are using the individual’s personal data.
  • The right to request the erasure of the personal data we hold on the individual.
  • The right to object to us processing the individual’s personal data or restrict us from processing some or all of the individual’s personal data.
  • The right to object to direct marketing from us.
  • The right to request the correction of incorrect information we hold on the individual.
  • The right to request that we transfer the information we hold on the individual to another service provider.
  • The right to lodge a complaint directly with the supervisory authority.

If we receive a request from the individual to exercise any of the above rights, we may ask to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

We disclose your personal data to third parties for the purposes of providing a service to you, running our business, and when required by law and to enforce our legal rights.

We share your personal data with the following categories of companies:

  • Payment providers to facilitate payments made to us.
  • Accountancy firm to fulfil our legal obligations.
Phorest retains your personal data for as long as necessary to provide you with our services as our client and under the following criteria: Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information. Where processing is necessary for the establishment, exercise or defence of legal claims.
When personal data of persons located in the EU is processed through Phorest software, all of it is held within the EU. Your information is processed by the Phorest software and stored in the Amazon Web Services cloud infrastructure. During this process your data is encrypted in transit and at rest.
In the event that you want to book an appointment through our software, certain personal information is required to enter into a contract with you. You can always choose not to provide personal information. However, Phorest may not be able to enter into a contract with you to fulfil appointment booking if you do not provide your personal information.
All information passed to the Phorest system is encrypted during data input and transfer to the cloud. Phorest employs appropriate technical and organisational measures to safeguard your personal data.

We may change this notice from time to time. All changes will be posted and updated here. We will notify you directly by email (if we hold one for you) if any significant changes occur. We advise you to check back here frequently to review the most current version of this notice.